Welcome to DigontoBD Frequently Asked Questions (FAQ) section. Here you will find answers about online shopping, product ordering, payment methods, delivery, return policy, warranty, and customer support in Bangladesh.
Frequently Asked Questions About DigontoBD
If you need any additional information, please feel free to contact our support team .
Ordering & Shopping
How can I place an order on DigontoBD?
You can easily place an order from DigontoBD by selecting your desired product, adding it to your cart, and completing the checkout process. Provide your delivery information, select your preferred payment method, and confirm your order.
Can I cancel or modify my order?
Yes. Orders can be modified or cancelled before shipment. Please contact DigontoBD customer support as soon as possible through phone or email. Once the order has been dispatched, changes may not be possible.
Do I need an account to purchase products?
No, you can purchase products using guest checkout. However, creating an account allows you to track orders, manage addresses, save wishlist items, and enjoy a better shopping experience.
Payment Information
What payment methods are available on DigontoBD?
DigontoBD supports multiple secure payment options including:
- Cash on Delivery (COD)
- bKash
- Nagad
- Rocket
- Credit and Debit Cards
- Bank Transfer
Is Cash on Delivery available in Bangladesh?
Yes. DigontoBD provides Cash on Delivery service across Bangladesh. Customers can pay after receiving their ordered products.
Is online payment safe on DigontoBD?
Yes. DigontoBD uses secure payment systems and SSL protection. We never store complete card information of customers.
Delivery Information
How long does DigontoBD delivery take?
Delivery time depends on location:
- Inside Dhaka: Approximately 1-3 business days
- Outside Dhaka: Approximately 3-7 business days
How can I track my order?
After your order is shipped, DigontoBD provides delivery tracking information. You can also check your order status from your account dashboard.
Does DigontoBD deliver outside Bangladesh?
Currently, DigontoBD delivers products within Bangladesh only. International shipping is not available at this time.
Return & Refund Policy
What is DigontoBD return policy?
Customers can request returns according to our Return & Refund Policy . Products must meet return conditions and should be returned within the allowed period.
How long does refund processing take?
After approval and product inspection, refunds are processed within 3-10 business days. Refunds may be completed through bKash, bank transfer, or the original payment method.
Product Related Questions
Are products on DigontoBD genuine?
Yes. DigontoBD works with trusted suppliers and carefully selects products to provide customers with reliable and quality items.
Do products come with warranty?
Warranty availability depends on the product brand and category. Warranty information is mentioned on the individual product page where applicable.
Can DigontoBD arrange a product that is not available?
Yes. Contact our support team with the product details and we will try our best to arrange the required product.
Account & Security
How can I reset my password?
Click on the "Forgot Password" option from the login page and follow the instructions to reset your password.
How can I update my delivery address?
Login to your DigontoBD account and update your address information from your profile section.
Need More Help?
Our customer support team is ready to assist you with orders, products, payments, and delivery questions.
- Phone / WhatsApp: 01518735569
- Email: support@digontobd.com
- Business Hours: Saturday - Thursday, 9:00 AM - 8:00 PM