Last Updated: June 2026

1. Information We Collect

To provide a better shopping experience, process orders, and improve our services, we may collect different types of information.

Personal Information Provided By Customers

• Full name
• Mobile number and email address
• Delivery address and location information
• Account information such as username and password
• Order history and purchase records
• Customer communication records with our support team

Payment Information

Payment information is processed securely through trusted payment providers. DigontoBD does not store complete credit/debit card numbers or sensitive payment credentials.

Automatically Collected Information

• IP address
• Browser type and device information
• Pages visited and browsing activity
• Time spent on our website
• Cookies and website usage data

2. How We Use Your Information

We use collected information for the following purposes:

• Process and deliver your orders.
• Confirm orders and provide delivery updates.
• Provide customer support and respond to inquiries.
• Improve website performance and user experience.
• Recommend relevant products and offers.
• Prevent fraud, misuse, and unauthorized activities.
• Improve our products, services, and shopping experience.
• Comply with applicable laws and regulations of Bangladesh.

3. Sharing of Customer Information

DigontoBD does not sell, rent, or trade customer personal information. We only share necessary information with trusted service providers when required to complete our services.

Delivery Partners

We may share delivery information with trusted courier partners including:

• Pathao Courier
• Steadfast Courier
• Sundarban Courier
• Other delivery partners when required

Payment Service Providers

Payment-related information may be processed by trusted payment providers such as:

• bKash
• Nagad
• Rocket
• Banking/payment partners

Legal Requirements

We may disclose customer information if required by law, government authority, court order, or legal process in Bangladesh.

4. Cookies & Tracking Technologies

DigontoBD uses cookies and similar technologies to improve website functionality and provide a better shopping experience.

Cookies help us:

• Keep customers logged into their accounts.
• Remember cart and wishlist items.
• Understand visitor behaviour.
• Improve website performance.
• Provide relevant product recommendations.
• Measure marketing and advertising performance.

You can control or disable cookies through your browser settings. However, disabling cookies may affect some website features.

5. Order & Customer Data Retention

We keep customer information only for as long as necessary to provide services, maintain business records, resolve disputes, prevent fraud, and comply with legal requirements.

Order-related information may be stored for business and accounting purposes according to applicable laws and regulations.

6. Customer Privacy Rights

Customers have the right to:

• Request access to personal information stored by DigontoBD.
• Request correction of inaccurate information.
• Request account deletion where applicable.
• Opt out of promotional communications.
• Ask questions regarding personal data usage.

To request any privacy-related service, contact us at: support@digontobd.com

7. Data Security

We take reasonable security measures to protect customer information from unauthorized access, misuse, loss, or disclosure.

Our security practices include:

• SSL encryption for secure browsing.
• Secure password storage practices.
• Restricted access to customer information.
• Regular monitoring and security improvements.

Although we use security measures, no online transmission method can be guaranteed to be completely secure.

8. Third-Party Website Links

Our website may contain links to third-party websites, payment services, courier services, or external platforms. DigontoBD is not responsible for the privacy practices of those websites.

We recommend reviewing the privacy policies of external websites before sharing personal information.

9. Children's Privacy

DigontoBD does not knowingly collect personal information from children under the age of 13. If we discover that personal information has been collected unintentionally, we will take appropriate steps to remove it.

10. Marketing Communications

Customers may receive information about:

• New product launches
• Special offers and discounts
• Promotional campaigns
• Important service updates

Customers can unsubscribe from promotional communication at any time.

11. Changes To This Privacy Policy

DigontoBD may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

Customers are encouraged to review this page regularly for updated information.