Last updated: June 2025
DigontoBD Return & Refund Policy
At DigontoBD, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we provide an easy and transparent return and refund process.
Return request within 3 days of delivery.
Exchange available based on stock.
Refund through bKash or bank transfer.
1. Return Eligibility
You can request a return if:
- Product is defective, damaged, or not working after delivery.
- You received wrong product, model, size, or color.
- Product is significantly different from the website description.
2. Return Conditions
The product must:
- Remain in original unused condition.
- Include original packaging, accessories, manuals and tags.
- Include purchase invoice/order information.
- Not be damaged due to customer misuse.
3. Non-Returnable Items
- Opened or used personal care and beauty products.
- Food and perishable products.
- Undergarments and hygiene products.
- Digital products/software.
- Products damaged after delivery by customer.
- Final sale products unless defective.
4. How To Request A Return
Step 1: Contact us within 3 days after delivery.
Step 2: Provide order number, product name, reason and product photos/videos.
Step 3: Our team will review your request within 24-48 hours.
Step 4: After approval, return the product using our courier instructions.
Step 5: After product inspection, refund or exchange will be processed.
5. Refund Process
| Refund Method | Processing Time |
|---|---|
| bKash / Nagad / Rocket | 3-5 Business Days |
| Bank Transfer | 5-10 Business Days |
| Store Credit | 1-2 Business Days |
| Online Card Payment | 5-10 Business Days |
6. Exchange Policy
- Exchange depends on available stock.
- If the mistake is from DigontoBD, return shipping cost will be covered by us.
- Customer preference based exchange shipping cost will be customer responsibility.
7. Order Cancellation Policy
- Orders can be cancelled before dispatch with full refund.
- After dispatch, cancellation is not possible.
- After receiving the product, eligible customers can request return.
Frequently Asked Questions
Q: How many days do I have to return a product?
A: Return request must be submitted within 3 days of delivery.
Q: Do I need product photos?
A: Yes, clear photos/videos help us process your request faster.
Q: How long does refund take?
A: Refund usually takes 3-10 business days depending on payment method.
8. Contact Us
Email: support@digontobd.com
Phone / WhatsApp: 01518735569
Support Hours: Saturday - Thursday, 9:00 AM - 8:00 PM